Privacy Policy

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, website URL, industry, business description
• Project Details: Website requirements, content, images, and specifications
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Technical Information: IP address, browser type, device type, operating system
• Usage Information: Pages visited, time spent on site, referral sources
• Cookies and Tracking: Small data files stored on your device to improve user experience

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Providing website design and development services
• Communicating about your project progress and requirements
• Processing payments and managing billing
• Providing customer support and technical assistance

Business Operations

• Improving our services and website functionality
• Analyzing usage patterns to enhance user experience
• Preventing fraud and ensuring security
• Complying with legal obligations

Marketing Communications

• Sending newsletters and service updates (with your consent)
• Notifying you about new services or promotions
• Following up on completed projects for feedback

Information Sharing and Disclosure

We Do NOT sell your personal information

Web-Craft Studio does not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in service delivery (hosting providers, payment processors, email services)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Protection: To protect our rights, property, or safety, or that of our clients or others

Third-Party Services

We work with reputable third-party services that have their own privacy policies:

• Payment Processing: Stripe, PayPal (PCI DSS compliant)
• Email Services: Google Workspace, Mailchimp
• Analytics: Google Analytics (anonymized data)
• Hosting: AWS, Cloudflare (secure data centers)

Data Security

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure cloud storage
• Access Controls: Limited access to authorized personnel only
• Regular Updates: Security patches and system updates
• Monitoring: 24/7 security monitoring and threat detection

Data Backup and Recovery

We maintain secure backups of client data and have disaster recovery procedures in place to ensure data integrity and availability.

Your Rights and Choices

Access and Control

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing of your information

Marketing Communications

You can control marketing communications by:

• Unsubscribing from email newsletters using the link provided
• Contacting us directly to opt out of communications
• Updating your communication preferences in your client portal

Cookies and Tracking

You can control cookies through your browser settings:

• Block or delete cookies entirely
• Set preferences for specific websites
• Receive notifications when cookies are being set

Data Retention

Retention Periods

We retain your information for different periods depending on the type of data:

• Project Files: 3 years after project completion (for support purposes)
• Financial Records: 7 years (for tax and legal compliance)
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months (Google Analytics default)

Secure Deletion

When data is no longer needed, we securely delete or anonymize it using industry-standard methods.

International Data Transfers

Web-Craft Studio is based in Texas, United States. If you are accessing our services from outside the US, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

We ensure appropriate safeguards are in place for international transfers, including:

• Using service providers with adequate data protection measures
• Implementing standard contractual clauses
• Ensuring compliance with applicable data protection laws

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us at WebDevOS2003@gmail.com or (361) 212-5673.

European Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):

• Lawful Basis: We process data based on legitimate business interests and consent
• Data Protection Officer: Contact WebDevOS2003@gmail.com for data protection inquiries
• Supervisory Authority: Right to lodge complaints with your local data protection authority
• Cross-Border Transfers: Appropriate safeguards for data transfers outside the EU

Website Analytics and Cookies

Types of Cookies

Our website uses different types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

Google Analytics

We use Google Analytics to understand website usage. This service:

• Collects anonymized data about your visit
• Helps us improve our website and services
• Does not identify you personally
• Can be opted out using Google's opt-out tools

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• Significant changes will be communicated via email or website notice
• Continued use of our services constitutes acceptance of the updated policy
• You can always find the current version on our website

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Definitions

For clarity, the following terms have these meanings in this policy:

• "Personal Information": Any information that identifies or can be used to identify an individual
• "Processing": Any operation performed on personal data, including collection, use, storage, or deletion
• "Third Parties": Organizations other than Web-Craft Studio and you
• "Services": All services provided by Web-Craft Studio, including website development, maintenance, and support